Payments Solution Analyst

Who we are

We are building the world’s first regulated payments curation platform. By consolidating best-in-class payments infrastructure under our ecosystem, we will enable marketplaces and eCommerce brands to scale their payments operations smoothly around the world.

We are building a workplace that encourages growth, development, and fun. Working in a startup can be both rewarding and challenging, we’ll be with you throughout the highs and lows as one team. We need people who have GRIT, resilience, a willingness to find Solutions, not just problems, and work well within our global team of almost 30 nationalities.

The role

Reporting to the Treasury Operations Manager; you will handle the end-to-end processing of payments and payment files for corporate, pension, and payroll clients, ensuring all transactions meet established standards and requirements. Your strong attention to detail will be essential as you verify data provided by both internal teams and external partners, oversee payment operations, and confirm the accuracy of all data entries. You’ll keep a close eye on the case queue for updates, prioritising urgent issues and resolving inquiries on time to meet agreed service level agreements.

Requirements
Key Responsibilities:

• Payment processing activities e.g. uploading payments, tracing delayed or missing payments, and administering refunds
• Ensuring all exceptions in payment runs are resolved in a timely manner
• Maintenance of rejected payment tracker following an end-to-end rejection process
• Maintaining and clearing the unallocated credit lists
• Ensuring all payments are audit-compliant
• Escalation of complex cases to the appropriate internal team while retaining ownership of the incident
• Responsible for daily interactions with customers and third parties offering excellent customer service throughout
• Liaising with the Product, Operations, and Client Solutions teams to communicate timelines and find mutually beneficial solutions
• Become a subject matter expert within the Navro payments infrastructure, able to handle any exception independently

To be successful in this role, you will have:

• Proven experience in a payments-related role, preferably within a SaaS or technology company.
• Strong understanding of payment processing models.
• Capability to manage shifting priorities and multitask effectively and independently.
• Excellent analytical and problem-solving skills.
• Ability to communicate complex payment concepts in a clear and concise manner.
• Experience working with sales and customer engagement teams.
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Strong mathematical, analytical, and problem-solving skills
• Fluency in English is required, additional languages a plus
• Good knowledge of MS Office – especially Excel
• Ability to meet deadlines/sense of urgency/customer-centric approach
• Ability to pay strict attention to detail while performing repetitive and critical tasks

Benefits
As part of this role, you will receive the following:

• You will enjoy 26 days of annual leave (excluding Bank holidays)
• Compassionate & Volunteering leaves
• Private Healthcare
• Company Options Scheme
• Team socials and annual company off-sites
• Comprehensive, interactive & engaging Training – Leadership, Communication and Presentation Skills, Behavioural Profiling, Conflict Management, etc
• Career frameworks
• Flexibility surrounding other commitments; within your team we will work around child-care or other appointments you have. We just ask for advance notice!
• Working in a diverse and inclusive environment where we ensure that our people thrive

Navro does not accept unsolicited resumes from search firms/recruiters. Navro will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to  on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.